Shipping policy

Shipping Policy

Charlie’s Trend

Last updated: 12/2/26

At Charlie’s Trend, we aim to deliver your orders safely and on time. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive confirmation once your order has been dispatched.

2. Delivery Time

Estimated delivery time:

  • Within Sri Lanka: 2–5 business days depending on location.

Delivery times may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect shipping information
  • We are not responsible for delays caused by courier services.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • Free shipping promotions, if any, will be clearly mentioned on the website.

4. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • We are not responsible for failed delivery.
  • Additional shipping charges may apply for reshipping.

5. Failed Delivery / Unreachable Customer

If the courier attempts delivery and:

  • The customer is unavailable, or
  • The contact number is unreachable,
  • The package may be returned to us.

In such cases:

  • Re-shipping charges must be paid by the customer.
  • Refunds will not include shipping fees.

6. Damaged During Shipping

If your product arrives damaged, you must:

  • Contact us within 24 hours of receiving the product.
  • Provide clear photos of:

The damaged item

 The packaging 

The shipping label

We will review the claim and guide you through the next steps.

7. Contact Information

Charlie’s Trend
📞 +94 75 765 1674
📧 charliestrend@gmail.com
🏢 302/12 B Brandiyawatte, Wellampitiya – 10600, Sri Lanka