Refund policy

Charlie’s Trend

Last updated: 10/3/26

At Charlie’s Trend, we are committed to delivering quality products to our customers. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We only accept returns under the following condition:

The product must be damaged at the time of delivery.

We do not accept returns for:

  • Change of mind
  • Wrong size ordered by customer
  • Color preference change
  • Minor variations in product appearance
  • Any reason other than physical damage

2. Reporting a Damaged Product

If you receive a damaged product:

  • You must contact us within 24 hours (1 day) of receiving the product.
  • You must provide:

  • Clear photos of the damaged product, Photos of the packaging. Order details/

Failure to contact us within 24 hours will make the request invalid.

3. Refund or Exchange Options

Once the damage is verified by our team, you may choose:

  • Full refund, or
  • Exchange for the same product (subject to availability)

Refunds will be processed after we confirm the returned item.

4. Return Shipping

  • If the product is confirmed damaged, return shipping instructions will be provided by our team.
  • The product must be returned in its original packaging.
  • If the returned product does not match the submitted damage claim, refund/exchange may be rejected.

5. Non-Returnable Items

Products that are:

  • Used
  • Washed
  • Altered
  • Damaged by the customer
    will not be eligible for return or refund.

6. Contact Information

If you need to report a damaged item, please contact:

Charlie’s Trend
📞 +94 75 765 1674
📧 charliestrend@gmail.com
🏢 Head Office: 302/12 B Brandiyawatte, Wellampitiya – 10600, Sri Lanka